Privacy

Privacy Policy for SMS Campaigns using Twilio

Effective Date: August 29, 2024

At KB Painting & Refinishing LLC, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in connection with our SMS campaigns using Twilio, a third-party service provider. By participating in our SMS campaigns, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information in connection with our SMS campaigns:

• Personal Information: This includes your phone number, which you provide when you opt-in to receive SMS messages from us.
• Communication Data: This includes the content of the messages sent and received, timestamps of message delivery, and any responses or interactions you have with our SMS campaigns.
• Device Information: Twilio may collect information about the device you use to receive our SMS messages, such as device type, operating system, and mobile carrier.
• Location Data: Depending on your device settings, Twilio may collect geolocation data when you interact with our SMS campaigns.

2. How We Use Your Information

We use the information collected through our SMS campaigns for the following purposes:

• To Send SMS Messages: We use your phone number to send you promotional offers, updates, and other communications related to our services.
• To Improve Our Services: We analyze communication data to understand the effectiveness of our SMS campaigns and to improve our messaging strategies.
• To Provide Customer Support: We may use your information to respond to inquiries or to address any issues you may encounter with our SMS campaigns.
• To Comply with Legal Obligations: We may use your information as required by law, such as for compliance with legal processes or regulatory requirements.

3. Opting In and Out

• Opting In: By providing your phone number and opting into our SMS campaigns, you consent to receive SMS messages from KB Painting & Refinishing LLC. Standard messaging rates may apply.
• Opting Out: You can opt-out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive from us. Once you opt out, you will no longer receive SMS messages from us unless you re-opt in.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following cases:

• With Service Providers: We may share your information with Twilio, our SMS service provider, for the purpose of delivering SMS messages to you. Twilio is obligated to protect your information and use it solely for the purpose of providing the SMS service.
• For Legal Reasons: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal processes, or to protect our rights or the rights of others.
• In the Event of a Business Transfer: If KB Painting & Refinishing LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

5. Data Security

We take the security of your information seriously. We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. Twilio also employs industry-standard security practices to safeguard your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you opt-out of receiving SMS messages, we will delete your phone number from our database.

7. Your Rights

You have the right to:

• Access and Review: Request access to the personal information we have collected about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to legal obligations.
• Restriction of Processing: Request the restriction of processing of your personal information under certain circumstances.
• Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.”

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

KB Painting & Refinishing LLC
2301 SE Gowin Drive
Port Saint Lucie, Florida 34952
braiden@kbcustomcreations.com

772-222-3227